We’re partnering with customers to understand real ticketing challenges and explore how they can improve the way they handle operational tickets today.
About the program
Our product team is exploring new AI‑powered capabilities to simplify and accelerate ticket workflows across platforms like ServiceNow, Jira, Zendesk, and others. To build the best solutions, we are inviting customers to participate in early research discussions.
This program is not a trial of a specific agent or feature, but an opportunity to directly influence our roadmap.
What’s In It for You?
- Share your current challenges around ticket triage, routing, context gathering, or resolution
- Get early visibility into potential AI‑driven capabilities we are considering
- Influence the features that directly address real operational pain points
We’re looking for:
- SOC teams, IT ops teams, support teams, and platform owners who handle a significant volume of operational tickets
- Customers who want to reduce manual processes, improve efficiency, or gain better insights from their ticketing systems
What to Expect?
- A short discovery call with our product team
- No setup, integration, or product deployment required
- Your input will directly shape upcoming AI capabilities