We are thrilled to introduce the Ticket Enrichment AI Agent, designed to accelerate ticket resolution and reduce the load on your helpdesk and firewall teams.
What it does?
The Ticket Enrichment AI agent integrates directly with your existing ticketing systems, platforms like ServiceNow and Jira, to automatically detect tickets related to access issues and analyze firewall logs to determine whether the root cause lies in firewall rules or elsewhere in the network.
What is the value?
- Faster ticket resolution: No more back-and-forth between helpdesk and security teams.
- Reduced operational load: Automates the initial investigation step, freeing up your experts.
- Smarter support: The agent communicates with users when needed and enriches tickets with actionable insights.
We’re currently offering early access to a limited number of customers. If you're interested in joining the program or want to learn more, we invite you to sign up and we will reach out shortly.
This is just the beginning—many more AI agents are on the way to further enhance your security infrastructure.
Looking forward to your feedback and partnership as we shape the future of AI-Powered Cybersecurity.